Costco Online UK Phone Numbers and Emails

Customer Service:

  • +44 192 321 3113
    Vendor Enquiries
  • +44 192 383 0477
  • +44 800 032 4324

Technical Support:

  • +44 800 066 5091
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Costco Online UK Emails:

Customer Service
Warehouse Member Services
Legal
GDPR Inquiries, Privacy Inquiries
customercare@costco.co.uk
Is this your business?
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Contact Information

Costco Online UK Website:

Costco Online UK Help Center:

Corporate Office Address:

Costco Online UK Limited
213 Hartspring Lane
Watford, Herts WD25 8JS
United Kingdom

Other Info (opening hours):

Member Service Hours:

Monday - Friday: 8am - 6:30pm

Saturday: 8am - 4:30pm

Sunday: 9am - 3pm


Online Orders Hours:

Monday - Friday: 9am - 8pm

Saturday: 9am - 3pm

Sunday: 11am - 3pm


Warehouse Hours:

Monday - Friday: 8am - 6:30pm

Saturday: 8am - 4:30pm

Sunday: 9am - 3pm


More contact details

Fax:

+44 (0)1923 257176

Costco Online UK Customer Service Reviews

2.4 / 5
Poor
Guest-5651852
All sorted - thank you
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Not sure if via this email but also made contact directly - problem immediately sorted thank you - superb

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Chloe W Wrw
Rude employee

Hello I would just like to write a review about one of your cashier employees named Sema, who served me on 28/01/2024 at 13.25 at sunbury Costco
Sema was very rude rolling her eyes and puffing when checking out our items I apologise if we didnt get all the products to face forward for easer check out but I do not appreciate the eye rolling and puffing when serving its really rude and unprofessional! And made our experience uncomfortable!

Not even a hello or good afternoon she clearly didnt want to be there!

I literally never complain but Ive never had customer service so badly but Sema was the first! Very rude and not nice at all.

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Guest-5554956
The explanation they gave for my query was wrong.
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

They responded but did not give a clear reason for where the misunderstanding had occurred. Their receipts are so confusing.

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Guest-5521709
About online order
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1.0

I make a call oz I had a issue. Some one pick mu call and ask my problem and after he said to me they will investigate and call me back and now 5 days gone no one contact me. I think you guys need professional staff.

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How Good is Costco Online UK's Customer Service?

Libni Ebo
Libni Ebo
Feels Disappointed | Jan 30, 2024

It wasn’t good at all

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Tamika Qvq
Tamika Qvq
Feels Disappointed | Jan 17, 2024

Issue not resolved

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TatjanaJoshi j
TatjanaJoshi j
Feels Disappointed | Jan 13, 2024

It wasn't online but that aside nothing from Customer Services - someone at Costco repackaged goods but took out the 2nd piece of luggage- so much for checking! I then took out box containing only one piece - nothing for the inconvenience!!

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Lacresha Saq
Lacresha Saq
Feels Disappointed | Dec 29, 2023

Awful

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Captola Uph
Captola Uph
Feels Disappointed | Dec 05, 2023

My experience was at Costco Reading and not online

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Alan C Cfm
Alan C Cfm
Feels Disappointed | Dec 01, 2023

Hard to contact customer service directly

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Summary of Costco Online UK Customer Service Calls

1.2K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Costco Online UK?

Shipping and Delivery Question:

  • “Not received my order”
  • “Delivery Issues”
  • “I didn't get a receipt at fuel station”

Product/ Service Question:

  • “Damaged order”
  • “Tv broken”
  • “Faulty product”

Account Question:

  • “Online account”
  • “Membership enquiry”
  • “Membership question”

Request for Information Question:

  • “Help with on line account”
  • “Inquiry”
  • “Appointment details”

Activation/ Cancellation Question:

  • “I want to cancel my membership for full refund”
  • “Renew membership”
  • “To cancel my membership and get a refund”

Cards Question:

  • “Query regardin gift card and if can be used at different branch to the one I am registered at. I am based in London and would like to gift my son who is based in Bristol”
  • “Enquiry on cardboard moving boxes”
  • “Card use”

Return/ Replace Question:

  • “Return item”
  • “Return”
  • “Returns”

Refund Question:

  • “Refund on membership”
  • “My refund”
  • “Refund for my payment for a membership”

Payments and Charges Question:

  • “Overcharged”
  • “Pending petrol pump payments not clearing”
  • “Invoices”

Staff Question:

  • “Complaint on rude staff Leeds”
  • “Can NHS staff become member”
  • “Complain about how Costco staff wrongly accused me of stealing when the item was on the receipt but missed by the lady checking them at the exit. an extremely uncomfortable, unpleasant and embarrassing experience !!”

Employment Question:

  • “Job”

Other Question:

  • “Gazebo 10/12”
  • “Tv”
  • “Goods query”

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